Yuzu Connect Terms of Use

Effective: 2026-10-05

Who we are

Yuzu Connect is operated by Leap Mind International Limited for adults aged 18 or over joining dinners and activities in Hong Kong. Contact info@yuzuconnect.com.hk for support, refunds or complaints.

Accounts and events

Provide accurate information, protect your account and follow reasonable event and venue instructions. Harassment, impersonation and misuse of participant information are not allowed. Matching does not guarantee particular companions or outcomes. Event details identify the organiser, location, inclusions, restrictions and extra costs.

Fees and membership

The app is free to download. Membership and activity fees pay for in-person services. Membership covers eligible dinner booking fees within the plan limits; meals and drinks are separate. Activities are charged as shown before booking. Airwallex processes payments. Checkout shows the amount, currency and billing interval before you authorise payment.

Automatic renewal

A renewing membership authorises payment using your saved payment method at or after the paid period expires. Turn off automatic renewal in membership settings before expiry to stop the next renewal; paid access continues until expiry. This does not reverse a payment already initiated. We make at most three renewal attempts, including the first, within seven days after expiry, at least 24 hours apart. We send a notice after failure, check uncertain payments before retrying, and stop retries on cancellation or invalid payment authorisation. Grace access ends within those seven days. Account deletion stops future renewal, subject to payments already initiated. New prices or billing intervals require a new accepted purchase.

Cancellation and refunds

Cancel through the booking page, or email support if it is unavailable. Cancel at least 48 hours before the scheduled start, using Hong Kong time, for a refund of an individually paid booking or activity fee. Exactly 48 hours qualifies; group assignment does not change this deadline. Email requests use the time we receive them. Marking yourself ‘not coming’ is not cancellation. Cancelling a membership dinner releases the booking for eligible rebooking, not a partial membership refund. Cancellation remains available inside 48 hours, but late cancellations and no-shows normally receive no refund. Emergencies may be reviewed individually; no automatic no-show fee applies.

Changes and refund handling

If we cancel or materially change an event and you cannot accept the change, choose a refund of the affected individually paid fee or an offered alternative. Credit is optional. Membership bookings receive rebooking; if no reasonable replacement is available before expiry, we extend membership by 30 days or enough to attend the next reasonable equivalent event, whichever is longer. We review unusual cases and unused-membership refund requests individually. Used membership normally has no change-of-mind prorated refund; statutory rights, incorrect charges and failure to supply remain exceptions. Refunds are reviewed by support, not paid automatically by the Cancel button. We aim to acknowledge requests within two Hong Kong business days and initiate approved refunds within seven business days after approval. Refunds use the original payment method where supported; bank processing times vary. Any alternative is agreed with you. Business days are Monday to Friday, excluding Hong Kong public holidays.

Weather and safety

If Typhoon Signal No. 8 or above or a Black Rainstorm Warning is in force two hours before the start, the event is postponed or cancelled. Outdoor events may also stop for thunderstorms, red rain or unsafe conditions. We notify participants and apply the organiser-cancellation arrangements above. If conditions become unsafe during an event, prioritise shelter; we assess refunds for the undelivered portion. Contact support with safety concerns or reports. We may apply proportionate restrictions for misconduct and review challenges sent to support. For emergencies call 999; our mailbox is not an emergency service. Yuzu is responsible for the services it undertakes to organise; venues and identified providers are responsible for their services. Restrictions and their effects on bookings or payments will be explained where appropriate and safe.

Privacy and changes

Our Privacy Policy explains how we use personal data. We explain material changes and their effective date and seek consent where required. Changes do not retrospectively remove existing paid rights. Hong Kong law applies, subject to mandatory rights, and disputes may be brought before Hong Kong courts. Nothing excludes rights or liability that cannot lawfully be excluded. English and Traditional Chinese have equivalent intended meaning; neither automatically overrides the other.

Yuzu Connect 使用條款

生效日期：2026-10-05

關於我們

Yuzu Connect 由 Leap Mind International Limited 營運，供年滿18歲的成年人參與香港聚餐及活動。支援、退款或投訴請電郵 info@yuzuconnect.com.hk。

帳戶及活動

請提供準確資料、保護帳戶，並遵守合理的活動及場地指示。不得騷擾、冒充他人或濫用參加者資料。配對不保證特定同伴或結果。活動資料會列明主辦者、地點、所含項目、限制及額外費用。

費用及會籍

應用程式可免費下載。會籍及活動費用用於親身參與的線下服務。會籍涵蓋方案限制內的合資格聚餐預約費，餐飲費另付；活動按預約前列明的費用收費。Airwallex 處理付款。結帳時會在授權前列明金額、貨幣及收費週期。

自動續期

購買自動續期會籍即授權在已付週期到期時或之後，使用已儲存的付款方式扣款。如不續期，請於到期前在會籍設定關閉自動續期；已付權益保留至到期。關閉續期不會撤回已發起的付款。到期後七天內最多嘗試扣款三次，包括首次，每次相隔至少24小時。失敗後會發出通知，付款結果未明時先核對再重試；取消續期或付款授權失效後停止重試。寬限權益於同一七天期限內結束。刪除帳戶會停止日後續期，已發起的付款另行處理。新價格或收費週期須經你接受新的購買。

取消及退款

請在預約頁面取消，如功能未能使用則電郵客服。按香港時間，在原定開始至少48小時前取消，可退回獨立付款的預約或活動費；剛好48小時亦符合，分組不會改變期限。電郵申請以收到時間計算。標示「不出席」不等於取消。取消會籍聚餐會釋放預約，供合資格重新預約，並非部分會費退款。不足48小時仍可取消，但遲取消或缺席一般不設退款。緊急情況可個別審核；不自動收取缺席費。

活動更改及退款處理

如我們取消或重大更改活動而你無法接受，可選擇退回相關獨立付款費用或接受替代安排；代用金並非強制。會籍預約會提供重新預約；如到期前沒有合理替代，會籍延期30天或足以參與下一個合理同等活動的時間，以較長者為準。特殊情況及未使用會籍的退款申請作個別審核。已使用會籍一般不因改變主意而按比例退款；法定權利、錯誤扣款及未能提供服務的情況除外。退款由客服審核，按「取消」不會自動退款。我們以兩個香港工作天內確認申請、批准後七個工作天內發起退款為目標。如支援，退回原付款方式；銀行入帳時間各異。任何替代方式會與你協定。 工作天為星期一至五，不包括香港公眾假期。

天氣及安全

活動開始前兩小時，如八號或以上熱帶氣旋警告信號或黑色暴雨警告仍生效，活動延期或取消。戶外活動亦可能因雷暴、紅色暴雨或不安全情況暫停。我們會通知參加者並按上述主辦方取消安排處理。活動期間如不安全，請先避險；我們會評估未提供部分的退款。安全問題或舉報請聯絡客服。我們可就不當行為施加相稱限制，並審核向客服提出的異議。緊急情況請致電999；客服電郵並非緊急服務。 Yuzu 負責其承諾主辦的服務，場地及列明的供應商負責其提供的服務。我們會在適當及安全情況下說明限制，以及對預約或付款的影響。

私隱及修訂

私隱政策說明我們如何使用個人資料。重大修訂及生效日期會作說明，並在需要時取得同意；不會追溯取消現有已付權利。本條款適用香港法律，爭議可向香港法院提出，但不限制法定權利。本條款不排除法律不容許排除的權利或責任。英文及繁體中文旨在具有相同意思，任何版本均不自動優先。